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Live Arrival Guaranteed: Any
fish D.O.A. (dead on arrival) must be reported to Sunrise Tropicals within 12 hours of arrival. If your purchase
does not arrive alive, whether the loss is caused by our fault or carrier’s mishandling, we will replace it free(excluding
packaging and shipping), provided you sign for the delivery on time, and the following procedure is followed:
You must take immediate action of your order upon its arrival. Take a picture of the specimen, dry the specimen and
temporarily store it in the freezer.
If no one answers when you call, just fax or send us an e-mail to establish the
time of death and then call us during business hours for your authorization. Never dispose of or return a fish without authorization.
If we ask you to return the specimen, you must put the dried specimen in a plastic bag without water, add some salt
to the bag, seal the bag and return it by USPS Priority Mail with delivery confirmation. Returns must be postmarked within
72 hours of receiving the authorization.
We will also credit your return postage ($5.00). Guarantee applies to original
shipment only, not replacement items. Shipping and box charges are not included in this guarantee. In other words, the
shipping charge will not be refunded under any circumstances.
Our guarantee covers live arrival only. We disclaim any responsibility
once the fish is introduced in the tank. To greatly reduce the risk of your existing fish and/or the newly purchased fish
becoming ill, we recommend that you quarantine the newly purchased fish for a few days prior to introducing them into
your aquarium. This ensures the new fishes’ immune systems have recovered to full strength.
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